Welcome to CapsuleUSA
All orders are promptly shipped within 24 hours of receiving your order. Upon receiving your package, if you notice anything is MISSING or BROKEN, call or email us immediately.
Our email and phone number will always be available on the contact information!
We expect our customers to carefully inspect their package upon receiving. If anything is broken or missing, we expect to be contacted 24-48 hours after confirmation of delivery confirmed by the tracking numbers visible on each package we ship out.
Special orders, custom orders, orders of items not in stock and especially ordered for a customer will be final sale and not refundable or returnable. Products able to be returned may be subject to a 25% restocking fee.
We WILL NOT be responsible for replacing any merchandise you claim to be missing or broken if you delay to call us and wait a week or two. A delay in contacting us leads us to believe the merchandise was fine upon receiving and was later damaged by the recipient.
EXTREMELY IMPORTANT: If you have any issues with your order received, items missing, items broken, wrong items received … we will expect you to KEEP ALL ORIGINAL PACKAGING AND PAPERS associated with the order. It is best to set the entire order, box, and papers aside until you speak with one of our customer service representatives. If you throw away the original packaging, we will consider the order received in good condition and any damages a result of customer misuse.
***If we make a mistake on your order, or you wish to exchange for any reason (unused, unopened merchandise), we will either wait for one package to be returned for a zero deposit exchange, or (for immediate assistance) charge a “deposit” equalling the cost of the merchandise sent out with the understanding that there will be a prompt refund upon return of unwanted merchandise. This is to provide fast service and to also protect us for items not returned for any reason.
We will expect
1. A DIGITAL PICTURE of broken merchandise,
2. An attachment of your invoice to see if any notations were made regarding the specifics of your order,
3. A digital image of the writing on the sealed white bag that holds all of your loose research items.
We have a very specific, repetitive packing procedure and having these images and a copy of your invoice will clearly describe what you did or did not receive. If you are unwilling to send us the above information, we will assume your order was received in good condition and any defective merchandise is based on your misuse of the merchandise.
Any unopened/unused merchandise is always able to be returned for a merchandise refund. You are welcome to return any unused merchandise to us, and we will credit you upon its return. Please call or email us to let us know you will be returning all or part of your order. This will allow us to serve you better!
estimated US shipping times:
2 days: Southeast
3 days NE and midwest
4-5 days West Coast
*shipping times for in stock items. Special order, certain capsule machines, and international orders delivery times not guaranteed but typically within 10-14 days.